We know you have questions, and we want to make sure you have the answers you need before, during, and after your purchase. Below you'll find the most common questions we hear from pet parents like you.
What types of products does Sandbox Pets carry?
We offer a wide, multi-category range covering health and nutrition, accessories, grooming, and pet tech for both dogs and cats. From vet-approved supplements and durable toys to smart feeders and GPS tracker collars, our catalog is built to support every aspect of daily pet ownership. Each product is selected with safety, quality, and practical design in mind.
Are your products safe and vet-approved?
Yes. Every product in our store goes through a careful vetting process, and our wellness-focused items are reviewed or recommended by veterinary professionals. Pet food and treats we carry comply with FDA guidelines, while accessories and grooming tools meet applicable CPSC consumer safety standards. If a product has specific safety certifications, you'll find that information on its product page.
Do you offer free shipping?
We offer free shipping on all orders over $45 within the United States. Orders under that threshold ship at a flat, affordable rate that's calculated at checkout. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
What is your return policy?
If a product doesn't meet your expectations, we're here to help. Reach out to our customer support team with your order number, and we'll walk you through the return or exchange process. We want you and your pet to be completely satisfied with every purchase.
How does your loyalty rewards program work?
Our loyalty program lets you earn points on every purchase, which you can redeem for discounts on future orders. The more you shop, the more you save. It's our way of saying thank you for trusting us as your go-to pet care partner. You can sign up for free through your account page.
What are your current promotions?
We regularly run Buy 1 Get 1 promotional offers on select products across our store. To stay up to date on the latest deals, check our homepage or subscribe to our email list. We also highlight special offers through our social media channels so you never miss a chance to save.
What pet tech products do you carry, and are they worth the investment?
We carry a growing selection of pet tech, including GPS tracker collars, smart feeders with built-in cameras, and health monitoring devices. These aren't novelty gadgets; they're practical tools that help you manage feeding schedules, track your pet's location, and monitor wellness trends over time. The smart pet feeder category alone is growing at nearly 13% annually, reflecting how many pet parents now consider these products essential.
Do you sell supplements and wellness products for pets?
Absolutely. Our wellness collection includes vitamins, joint supplements, calming aids, and other health-focused products for dogs and cats. Nearly half of Millennial pet owners now give their pet a supplement, and we've curated our selection to meet that growing demand. Every supplement we carry is chosen for ingredient transparency and quality sourcing.
Do you prioritize eco-friendly or sustainably sourced products?
We're committed to offering products made with durable, responsibly sourced materials whenever possible. More than half of pet owners say they're willing to pay more for eco-friendly options, and we share that value. You'll find sustainability details noted on individual product pages so you can make informed choices for your pet and the planet.
How can I contact Sandbox Pets if I have more questions?
You can reach our customer support team through the contact form on our website, or by emailing us directly. We aim to respond to every inquiry as quickly as possible, typically within one business day. We're real people who genuinely care about your experience, and we're always happy to help with product recommendations, order questions, or anything else you need.